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Privacy Policy

 

At Matrioska Solutions SLU, we take the protection of your privacy and the security of your personal data very seriously. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services, including our website and any other services we offer. By using our services, you agree to the terms of this Privacy Policy.

 

1. Data Controller:

 

  • Company Name: Matrioska Solutions SLU.

  • Registered Office: CALLE JOAQUÍN COSTA, 10 - 6 12 Valencia.

  • Registration in the Mercantile Registry: Hoja V-205942 Tomo 11220 Folio 13 in the Mercantile Registry of Valencia.

  • Tax Identification Number (CIF): B10.909.000

  • Contact Phone: +34611451449

  • Email: info@matrioska.io

  • Website Owner: https://www.matrioska.io/


 

2. Purposes of Data Processing:

 

In compliance with the provisions of the European Regulation 2016/679 General Data Protection Regulation, we collect and process your personal data for the following purposes:

 

  • Manage and maintain the contractual relationship with you, including the provision of contracted services and the management of user accounts.

  • Provide and personalize our services according to your needs and preferences.

  • Send commercial communications, news, special offers, and other relevant information about our products and services.

  • Send commercial and/or promotional information related to the contracted services sector and value-added services for end users unless otherwise indicated or the user opposes or revokes their consent.

  • Analyze the use of our services and improve the quality and user experience.

  • Comply with our legal obligations and respond to requests from competent authorities.

 

3. Categories of Personal Data Collected:

 

We may collect and process the following categories of personal data:

 

  • Identification data: name, surname, date of birth, gender, etc.

  • Contact information: postal address, email address, phone number, etc.

  • Billing and payment information: credit card data, bank information, etc.

  • Profile data: user preferences, purchase history, interactions with the website, etc.

  • Technical information: IP address, browser type, operating system, etc.

  • Metadata from electronic communications.

 

4. Legal Basis for Data Processing:

 

The legal basis for the processing of your personal data may be:

 

  • The consent you have provided us for specific purposes, such as sending commercial communications.

  • The execution of a contract with you for the provision of services.

  • Compliance with legal obligations, such as issuing invoices and tax management.

  • Legitimate interests pursued by us or by third parties, such as improving our services and preventing fraud.

 

5. Data Retention Period:

 

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as well as to comply with our legal obligations and resolve disputes. The retention period may vary depending on the type of data and the purposes of processing.

 

6. Recipients of Personal Data:

 

We may share your personal data with:

 

  • Service providers who help us provide our services, such as web hosting providers, email services, payment services, etc.

  • Competent authorities in compliance with legal obligations, such as courts, tax authorities, regulatory authorities, etc.

  • Third parties in case of merger, acquisition, or asset sale, in which case affected users will be informed and their consent obtained if necessary.

  • Banks and financial entities, for the collection of services.

  • Public administrations with competence in the sectors of activity, as established by current regulations.

 

7. Information Security:

 

We implement appropriate technical, organizational, and security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. This includes the use of firewalls, data encryption, access controls, and other security technologies.


 

8. User Rights:

 

You have the right to:

 

  • Access, correct, or delete your personal data at any time.

  • Restrict or object to the processing of your personal data.

  • Withdraw your consent at any time, where processing is based on consent.

  • Lodge a complaint with the data protection authority if you believe your rights have been violated.

You may also exercise the right to data portability and withdraw consents provided at any time, without affecting the lawfulness of processing based on prior consent withdrawal.

 

If you wish to exercise any of your rights, you can contact us at info@matrioska.io

Finally, please note that you can address the Spanish Data Protection Agency and other competent public bodies for any claims arising from the processing of your personal data.

 

9. Modification of the Privacy Policy:

 

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes through a notification on our website or other appropriate means. Your continued use of our services after the publication of changes will constitute your acceptance of them.

 

10. Contact:

 

If you have any questions, comments, or concerns about this Privacy Policy or the processing of your personal data, please feel free to contact us at info@matrioska.io.

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